Case Studies
Client Success Powered by ManSys
At ManSys, we believe in building lasting partnerships by solving complex business challenges with precision, scalability, and reliability. Our clients trust us with their most critical operations — from data annotation and digitization to customer support and process management — and we consistently deliver measurable impact.
Bound by strict Non-Disclosure Agreements (NDAs), we do not disclose client names or sensitive details. Instead, we use the generic term “Client” across our case studies while focusing on what truly matters: the problems solved, solutions implemented, and results achieved.
Each case study below highlights how ManSys has helped clients across diverse industries — logistics, construction intelligence, infrastructure, financial services, and more — to achieve operational efficiency, scale their businesses, and unlock new opportunities for growth.
01. Real-Time Truck & Container Annotation for Yard Management
Real-Time Truck & Container Annotation for Yard Management
Client: A US-based yard management firm (Name withheld due to NDA)
Background
Efficient yard management depends heavily on real-time visibility of incoming and outgoing trucks and containers. Our client, a leading yard management company in the US, wanted to strengthen their operations with reliable, ground-truth data captured from shipyard video streams. Accuracy, speed, and scalability were key to ensuring smooth operations and maintaining service excellence across multiple yards.
Challenge
The client needed continuous monitoring of trucks and containers entering and leaving their yards. Relying on traditional manual logs caused inefficiencies, delays, and inconsistencies in reporting. With new contracts being added, the scale of operations was expected to grow rapidly — making it critical to have a robust, reliable, and always-available annotation process in place.
ManSys’ Solution
ManSys partnered with the client to build a highly dependable annotation process. Our team monitored real-time video streams of shipyard entries and exits, capturing detailed truck and container information directly into the client’s custom-built tool.
Always On, Always Reliable
- The engagement began in 2021 with just 2 dedicated resources.
- As the client’s operations grew, ManSys seamlessly scaled the project to a 25-member team operating 24/7.
- Since project inception, our team has maintained uninterrupted service without a single day of downtime — ensuring the client never misses critical data.
Key Highlights
- 24/7 uninterrupted annotation services since 2021
- Scaled from 2 to 25 resources to meet growing demand
- Enabled client expansion to 20+ yard contracts in the US
- Delivered accuracy, scalability, and reliability as a trusted partner
This flexible yet resilient approach allowed the client to expand operations without worrying about annotation accuracy or continuity.
Impact & Success Story
With ManSys providing accurate, round-the-clock ground-truth data, the client has significantly strengthened its market position. Over the past few years, they have successfully acquired 20+ new yard management contracts across the US. Today, our partnership continues to support their growth, enabling them to scale with confidence and deliver reliable yard operations for their customers.
02. Chat & Email Support for a Financial Management Company
Chat & Email Support for a Financial Management Company
Client: A US-based financial institute (Name withheld due to NDA)
Background
In today’s fast-paced financial sector, customer support plays a vital role in ensuring seamless operations and client satisfaction. Financial institutes often face large volumes of support tickets that require quick resolution, structured escalation, and accurate documentation. Our client needed a reliable partner to handle Level 1 (L1) and Level 2 (L2) support efficiently while allowing their in-house teams to focus on core financial services.
Challenge
The client was managing growing volumes of support requests through multiple channels, including chat, email, and ticketing applications. The absence of a streamlined, dedicated support team created delays in response times and increased the risk of unresolved queries. A structured process with the right expertise was essential to ensure smooth operations and customer confidence.
ManSys’ Solution
ManSys set up a dedicated support team along with a manager to handle all L1 and L2 support queries.
Always On, Always Reliable
- Our team worked through chat, email, and the ServiceNow application, ensuring quick ticket resolution.
- We also utilized and became proficient in other platforms such as Jira, BMC Remedy, and Zendesk.
- Escalation protocols were strictly followed, ensuring complex cases reached the right teams without delay.
Key Highlights
- Provided L1 & L2 support for over 2 years
- Managed tickets via chat, email, ServiceNow, Jira, BMC Remedy & Zendesk
- Dedicated support team with manager-led supervision
- Enabled client to focus on business growth while backend issues were managed seamlessly
With round-the-clock availability and a structured workflow, ManSys provided a dependable extension of the client’s internal support system.
Impact & Success Story
For over 2 years, ManSys has been a trusted support partner, handling the client’s L1 and L2 tickets reliably. This has allowed the client to focus on their business worry-free, while knowing backend queries are being resolved efficiently and through proper channels. With improved ticket resolution times and consistent workflow management, the client continues to maintain operational efficiency and customer satisfaction.
03. L1 & L2 Support for a Hospitality Firm
L1 & L2 Support for a Hospitality Firm
Client: A US-based hospitality firm (Name withheld due to NDA)
Background
The hospitality industry thrives on round-the-clock guest services, where downtime or delays in resolving technical issues can directly affect customer experiences. Our client, a leading hospitality firm in the US, needed a dependable partner to manage Level 1 (L1) and Level 2 (L2) support during critical non-business hours — evenings, weekends, and public holidays.
Challenge
Hospitality operations often peak during off-hours, with high volumes of support requests coming in when in-house IT teams are unavailable. The client struggled to manage tickets raised late at night, on weekends, and during holidays, leading to slower response times and potential guest dissatisfaction. They required a partner who could provide consistent coverage outside regular business hours while ensuring tickets were properly handled and escalated.
ManSys’ Solution
ManSys deployed a dedicated team trained in hospitality applications and IT service platforms to manage the client’s L1 and L2 support requirements.
Always On, Always Reliable
- Provided off-hours coverage during evenings and nights.
- Delivered full-day support on weekends and public holidays.
- Managed tickets via chat, email, and tools such as ServiceNow, Jira, and Zendesk.
- Ensured timely escalation for complex issues, minimizing disruptions to guest services.
Key Highlights
- Delivered L1 & L2 support outside business hours
- Provided full coverage on weekends and public holidays
- Ensured reliable service continuity during peak hospitality hours
- Strengthened guest experience by minimizing downtime and disruptions
This arrangement allowed the client to operate seamlessly outside business hours without increasing internal staffing costs.
Impact & Success Story
By partnering with ManSys, the client has enjoyed uninterrupted IT support across all hours of operation. Guests continue to receive smooth, hassle-free experiences, while the internal IT team can focus on core projects without worrying about after-hours disruptions. The hospitality firm now runs confidently knowing that ticket handling, resolution, and escalation are in safe hands — even on weekends and holidays.
04. Damage Annotation for Automated Structural Strength Evaluation
Damage Annotation for Automated Structural Strength Evaluation
Client: A US-based automated building strength evaluation firm (Name withheld due to NDA)
Background
Infrastructure safety requires precise assessment of damages such as cracks, erosion, and wear across concrete structures like buildings, dams, and roads. Our client, an innovative startup in the US, set out to build an AI-powered solution that could automate strength evaluation by detecting and classifying damages. To achieve this, they required high-quality annotated data covering a wide range of structural anomalies.
Challenge
The client needed accurate annotations across nearly 15 different predefined damage types, including cracks, water leakage marks, and surface erosion. The scale and variety of damages made the task complex, requiring not just bounding boxes but also semantic segmentation in many cases. Since the client’s solution depended heavily on the quality of training data, they required a partner capable of combining precision with scalability.
ManSys’ Solution
ManSys collaborated closely with the client to deliver high-quality annotations using their custom-built, web-based application.
Always On, Always Reliable
- Our team annotated damages across multiple large-scale concrete structures, including buildings, dams, and roadways.
- Tasks included drawing bounding boxes for straightforward anomalies and performing semantic segmentation for complex damage types.
- By setting up multi-level quality checks, we ensured the accuracy and consistency required for AI training datasets.
Key Highlights
- Annotated 15+ types of damages across concrete structures
- Delivered both bounding box and semantic segmentation annotations
- Supported the client’s growth from startup to enterprise-level provider
- Helped enable adoption by 25+ enterprise customers by 2025
This meticulous and scalable approach enabled the client to rapidly progress from research to a market-ready product.
Impact & Success Story
When ManSys started working with the client in 2022, they were an early-stage startup with a promising idea. By the time the engagement concluded in early 2025, the client had successfully automated their strength evaluation application using the annotated data provided by ManSys.
The solution gained significant traction in the industry, with 25+ enterprise-level customers adopting the application. Given the product’s success, the client’s customer base has likely grown further since then, positioning them as a trusted provider of structural health evaluation solutions.